SERVICES
SERVICE MANAGEMENT
We implement IT Service Management Solutions by adding value and reducing costs.
Cost reduction, increase in customer satisfaction and improvement in service quality and reliability are some of the benefits brought by the implementation of an IT Service Management solution.
We help our customers optimise their business investments with solutions that are aligned with our technological partners.
More than implementing solutions, we seek to improve our customers’ processes based on the best service management practices and experience gained over more than 15 years implementing these solutions in multiple market sectors.
OUR OFFER
Solutions that optimise IT management services
TECHNOLOGICAL CONSULTING
Analysis and design of processes aligned with good ITIL practices.
INFRASTRUCTURE ASSESSMENT
We assess infrastructures and detect quick wins.
DESIGN AND ARCHITECTURES
Architectures with deployment flexibility that allow our customers to choose their own providers and deployment models (on-premises/cloud/hybrid).
ITSM AND ESM SERVICES
We help analyse and consolidate processes and implement a single service management solution.
TURNKEY PROJECTS
We execute projects that involve analysis, development, conclusion and maintenance.
SPECIALISED SERVICES
We provide specialised resources for long periods.
SECURITY BY DESIGN
The solutions we implement are designed and tested for security.
SUPPORT AND ASSISTANCE
We support and maintain technological infrastructures in a flexible way according to your business requirements via proper service tiers.
HOW WE ADD VALUE TO OUR CUSTOMERS
Our experience
CASE STUDIES
KOSMOS is a solution for managing incidents related with all equipment of the NOS network.
CASE STUDIES
WiseWaste is an intelligent management solution for all urban cleaning operations which controls and manages teams and equipment for urban waste collection by the online compilation of vehicle information.